Refund and Returns Policy

Thank you for choosing baogoda LLC. We are committed to providing high-quality perfume and fragrance products to our wholesale customers.

This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.

By placing an order with us, you agree to the terms outlined below.

1. Wholesale Nature of Sales

All products sold through our Website are intended for wholesale, business, and commercial purposes.

Due to the nature of wholesale transactions, returns and refunds are generally limited and subject to the conditions stated in this policy.

2. Eligibility for Returns

Returns may be accepted only under the following circumstances:

  • Products received are damaged during transportation;
  • Incorrect products were shipped;
  • Products have significant manufacturing defects;
  • Products do not substantially match the confirmed order specifications.

Customers must notify us within 7 days of receiving the shipment.

Requests submitted after this period may not be accepted.

3. Non-Returnable Items

Unless otherwise required by law, the following items are not eligible for return or refund:

  • Opened or used products;
  • Products damaged by customer misuse;
  • Customized, private label, OEM, or ODM products;
  • Clearance or promotional items;
  • Sample orders;
  • Products returned without prior authorization.

4. Return Request Procedure

To request a return, customers must provide:

  • Order number;
  • Product name and quantity;
  • Description of the issue;
  • Clear photographs or videos showing the problem;
  • Photos of the packaging and shipping labels.

Return requests should be submitted to:

Email: [Support@Baogoda.com]

We reserve the right to request additional information before approving a return.

5. Return Authorization

Returns must receive prior written authorization from our customer service team.

Unauthorized returns may be refused and returned to the sender at the customer’s expense.

Return instructions will be provided once the request has been approved.

6. Refunds

Refunds may be issued when:

  • Returned products are received and inspected;
  • The claim is verified and approved by our team.

Approved refunds may be processed through:

  • Original payment method;
  • Bank transfer;
  • Account credit for future purchases.

Refund processing times may vary depending on the payment provider and banking institution.

Shipping charges are generally non-refundable unless the return results from our error.

7. Replacement Products

Where appropriate, we may offer:

  • Product replacement;
  • Partial replacement;
  • Missing item reshipment.

Replacement decisions will be made based on the specific circumstances of each claim.

8. Damaged or Defective Products

If products arrive damaged or defective, customers must:

  • Retain all packaging materials;
  • Take clear photos of the damage;
  • Notify us within 7 days of delivery.

Failure to provide sufficient evidence may affect claim approval.

9. Order Cancellation

Before Shipment

Orders may be canceled before shipment upon written request.

If production has not started, a full refund may be available.

Customized Orders

OEM, ODM, private label, and customized orders generally cannot be canceled once production has commenced.

Any costs already incurred may be deducted from any applicable refund.

10. Refused Deliveries

If a shipment is refused by the customer without valid reason:

  • Original shipping costs are non-refundable;
  • Return shipping costs may be deducted from any refund;
  • Additional handling fees may apply.

11. Limitation of Liability

To the fullest extent permitted by law, our liability shall be limited to:

  • Replacement of the affected products; or
  • Refund of the purchase price paid for the affected products.

We shall not be liable for indirect, incidental, consequential, or business-related losses.

12. Force Majeure

We shall not be responsible for delays or failures in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Government restrictions;
  • Transportation disruptions;
  • Epidemics or pandemics;
  • Labor disputes;
  • War or civil unrest.